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Privacy Policy

A legal disclaimer

Effective Date: 23. October. 2024

Manchester Dermatology Clinic
Website: manchesterdermatologyclinic.co.uk
Location: Manchester, United Kingdom

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At Manchester Dermatology Clinic, we are committed to protecting the privacy and security of our patients and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

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Manchester Dermatology Clinic
Unit 5, 55 King Street, Manchester City Centre, M2 4LQ
Website: www.manchesterdermatologyclinic.co.uk
Email: info@manchesterdermatologyclinic.com
Phone: +44 0161 768 7674

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2. What Data We Collect

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We may collect and process the following personal data:

  • Name, phone number, email address (e.g. via contact or booking forms)

  • IP address and browsing behaviour (via cookies and analytics tools)

  • Medical information (only via Pabau, not stored on this website)

  • Before and after images (only with patient consent)

  • Communication preferences

  • Booking history and enquiry details

  • Future: Payment data (if payments are enabled)
     

3. How We Collect Your Data

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  • When you fill out forms on our website (e.g. contact, consultation, or booking forms)

  • Through cookies and tracking tools (see Cookie Policy)

  • Through Facebook Pixel and Google Analytics

  • When you communicate with us by phone, email, or online chat

  • Through third-party platforms (e.g. booking systems)
     

4. Why We Collect Your Data

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We use your data to:

  • Book and manage appointments

  • Respond to enquiries

  • Send appointment reminders or important service updates

  • Improve website performance and user experience

  • Comply with legal obligations and regulations

  • Share before/after photos for educational or marketing purposes (with consent)
     

5. Legal Basis for Processing

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We process your data based on:

  • Consent (for marketing and before/after photo use)

  • Contract (to deliver a booked service)

  • Legal obligation (e.g. medical documentation compliance)

  • Legitimate interest (improving service and communication)
     

6. How We Store and Protect Your Data
 

  • Medical records are securely stored in Pabau, our clinical management system.

  • Website form data is securely transmitted via SSL encryption.

  • Only authorised staff have access to patient data.

  • We regularly review our security protocols.
     

7. Third Parties and Data Sharing
 

We may share data with:

  • Clinical staff and authorised employees

  • Pabau (secure patient management software)

  • Marketing tools (e.g. Mailchimp, Meta for Facebook Pixel)

  • Analytics platforms (e.g. Google Analytics, Hotjar)

We never sell your data.

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8. Your Rights Under UK GDPR
 

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccuracies in your data

  • Request deletion (where applicable)

  • Object to certain types of processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)*
     

9. Marketing and Communication
 

We may send you updates, promotions, or service news if you have opted in. You can unsubscribe at any time via the link in our emails or by contacting us directly.
 

10. How Long We Keep Your Data
 

We retain personal data only as long as necessary for the purposes outlined above, or to meet legal, regulatory, or clinical obligations.
 

11. Cookies
 

We use cookies to enhance your experience and gather usage statistics. You can review our [Cookie Policy] for more details and control your preferences.
 

12. Changes to This Policy
 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

If you have any questions, please contact us at:


📧 info@manchesterdermatologyclinic.com
📞 +44 0161 768 7674

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